Guide families through their benefit options in a client-focused role. Showcase strong communication and organizational abilities while working remotely.
As the main point of contact, you will assist families in understanding their options and ensure all documentation is up to date. This role emphasizes relationship building through effective follow-up and teamwork. Skills in problem-solving and adaptability are essential, particularly in a dynamic remote environment where positive client experience is paramount.
Key Responsibilities:
• Clearly present benefits via virtual consultations
• Maintain accurate and compliant client documentation
• Build lasting client rapport through follow-up
• Collaborate with team to enhance processes
• Adapt effectively to a fast-paced remote work style
Requirements:
• Must hold legal work authorization in Canada
• High school diploma or equivalent background
• Preferred experience in customer service (1+ years)
• Str...