As the Store Manager, you will lead a high‑performing team, drive sales, and uphold a five‑star customer experience.

Responsibilities

Model a customer‑first culture across all roles.

Hold leadership team accountable for active floor management, assigning shifts, reviewing results, and providing feedback.

Provide ongoing coaching and training to enhance selling skills, behaviors, and processes.

Manage store payroll, ensuring it stays within the monthly budget and accurately monitoring timesheets.

Achieve Total Monthly Income (TMI) goals through performance‑based leadership for front‑of‑house and alterations.

Monitor inventory, special orders, receiving, layaway, markdown, and first‑quality standards for all merchandise.

Communicate daily sales goals and drive action through chat ins/chat outs.

Monitor individual performance and develop action plans through weekly discussions, mystery shops, and customer rev...