Acknowledges guests and visitors and greets incoming and outgoing guests by name
Escorts the guest and identifies the safety and security features of the hotel, while ensuring that each guest
is treated with the highest level of guest service and professionalism
Transports luggage to guest room, hangs garment bag and places luggage on luggage stand or in appropriate area as directed by guest
Explains the features and functions of the room to guest, ensuring that all equipment is functioning properly
Tags and marks luggage for business, leisure, and tour guests. Records and stores luggage and deliveries efficiently and accurately
Responds quickly to guest complaints or requests for information, reservations and confirmations in an accurate and pleasant manner, and ensures appropriate action is taken
Assists with the security of the hotel through ...