Join BayCare as a Customer Communications Specialist to provide exceptional support in Tampa, FL. Be a key player in responding to customer inquiries and enhancing their experience.
As a full-time Customer Communications Specialist, you will interact with community members as their initial point of contact across multiple hospitals. This role requires handling complex inquiries, managing emergency response calls, and maintaining various logs. Your ability to work in a high-stress atmosphere while delivering outstanding customer service is essential.
Key Responsibilities:
• Manage all incoming calls for BayCare's health facilities
• Resolve customer issues and schedule appointments efficiently
• Maintain accurate logs and prepare reports
• Support the department with ongoing projects
• Train and mentor newly hired team members
Requirements:
• High School Diploma or Equivalent required
• Minimum of 1 year in customer service
• Capable of completing 240 ho...