Banking Call Center Agent

Location: Mexico City, Mexico

Role: Onsite, Full-time

Skills: Banking, financial, customer service, call center

Experience: 3 years

• Handle inbound voice calls with professionalism & empathy.
• Support customers with Credit Cards (including lost/stolen reports), Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & other voice-related tasks as assigned.
• Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
• Assist with escalations and ensure timely resolution.
• Accurately document all interactions in client systems.

• 6-9 months of call center experience.
• Fluent in English (B2+ to C1 level).
• Must reside within 1.5 hours of the site.
• Comfortable with 10-hour shifts.
• Strong customer service...