Overview

We are seeking a detail-oriented Operations Associate to support back‑office payment processing and reconciliation activities within a fast‑paced financial services environment. This role involves working cross‑functionally with internal teams while handling high volumes of cases requiring manual review and investigation.

Key Responsibilities

• Collaborate with internal stakeholders including:
  • Dealers
  • Branches
  • Collections teams
  • Contact centres
• Process and manage:
  • Payment collections and deposits
  • General ledger (GL) reconciliations (debits and credits)
  • Payment investigations and discrepancies
• Perform back‑office collections‑related tasks and support payment resolution
• Analyze cases received via inbox, often including Excel‑based data files
• Complete manual data reviews, updates, and reconciliations using E...