Responsible for gathering, analyzing, and documenting business requirements for the SFS Client Portal project. The BA works closely with stakeholders to understand client needs, translates them into functional specifications, and collaborates with development and QA teams to ensure successful portal delivery. Also supports UAT, identifies process improvements, and ensures the solution aligns with business objectives and client experience goals.

Key Responsibilities (brief)

• Gather and document business and functional requirements
• Liaise between stakeholders, clients, and technical teams
• Create user stories, process flows, and specifications
• Support testing (UAT) and issue resolution
• Ensure project deliverables meet business needs

Deliverables

The successful candidate must deliver the following to successfully complete the engagement:

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