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B2B Support Specialist

Hospitality Full Benefits Career Growth
Company

SoftConstruct

Location

são paulo, Brazil

Posted

May 24, 2026

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About This Opportunity

Are you GAME to JOIN US and be our new B2B Support Specialist?

SoftConstruct is on a search for a new player to join our team.

Responsibilities

  • Provide timely and accurate responses to partner inquiries through internal communication channels
  • Maintain detailed records of partner interactions and follow up until resolution is achieved to ensure a seamless partner experience
  • Communicate effectively with internal teams to diagnose, investigate, and resolve reported issues
  • Adhere strictly to internal B2B support processes and workflows based on case type and internal directives
  • Prioritize support tickets based on urgency and impact, ensuring critical issues are addressed promptly
  • Escalate complicated or unresolved issues to the person in charge as necessary
  • Handle partner information with the highest level of confidentiality and professionalism
  • Stay up-to-date with in...