Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers
Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
Facilitate business process reviews to identify customer requirements and processes
Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Sa...