Join EP as a Senior Solutions Designer specializing in AWS cloud solutions, located in Downtown Toronto, ON. Utilize your skills to design user-focused systems with an emphasis on Amazon Connect.
This contract, with potential for extension, invites candidates who excel in AWS technologies and user experience design. You will oversee the architecture of cloud-based contact center solutions, ensuring they meet user needs and operational standards.
Key Responsibilities:
• Create and implement user-friendly contact center solutions
• Design and analyze call flows and agent experiences
• Maintain comprehensive documentation of system designs
• Collaborate with teams to enhance solution efficiency
• Utilize AWS tools for operational effectiveness
Requirements:
• In-depth knowledge of AWS services including Kinesis and S3
• Extensive experience with Amazon Connect and its capabilities
• Proven ability to develop technical documentation
• At least 5 years in...