A highly successful national automotive retailer who have a requirement for a Contact Centre Service Advisor to join their busy used car operation in Hinckley. Monday - Friday role. Requirements The successful candidate should have excellent PC and telephone skills, be able to build relationships with a wide range of people, whilst resolving any issue that comes their way. The role - Coordinate service activity between customers, warranty companies, and repair agents in an efficient and courteous manner Responding to customer enquires Taking inbound calls & making outbound calls Dealing with any customer complaints Interpreting customer concerns and comments Liaising with customers and keeping them updated Advising customers on how to resolve issues with their vehicles Ensure customer expectations and requirements are identified, and successfully managed The Person The successful candidate will be responsible for creating customer confidence in the aftersales operation by taking owner...