Scope of Work & Consultant Responsibilities

The consultants will integrate with our team to handle the day-to-day operations, and user support for the Automic environment. Based on current team needs, their core responsibilities will include (in priority order):

• Coverage and Offloading: A primary goal for these consultants is to rapidly learn client's specific UC4 instance to alleviate the burden on our internal experts.
• Daily Operational Support (RTB): Providing hands-on workflow development and operational support. This includes admin-owned workflow edits, troubleshooting, file transfers, Deaddrop support, and SFTP management.
• Customer & Account Management: Serving as the primary point of contact for internal customers by answering user account and automation questions, specifically managing the slack channels.
• Platform Stabilization and Vendor Escalation Support: Consultant must have sufficient Automic platform familiarity to ...