Become a Quality Assurance Trainer at Atlas Van Lines Canada, focusing on elevating service standards and training staff. This full-time role includes managing client relationships and maintaining quality initiatives.
This position serves as a key link between client service and quality improvement. As a Quality Assurance Trainer, you will oversee issues related to the Government of Canada account and private clients to ensure satisfaction. You will also drive quality assurance protocols while developing and presenting training materials to enhance service delivery effectively.
Key Responsibilities:
• Act as the main contact for service issues and penalties
• Address and resolve client service concerns
• Support quality initiatives and participate in committee work
• Design and implement quality assurance protocols
• Train agency members on quality improvement strategies
Requirements:
• Post secondary education in Logistics or Business
• Minimum 3 years of...