Motivates staff and establishes a productive working environment for hotel.
Assists in the training and supervision of all Guest Services employees; coaches and counsels employees regarding career and personal developments; and conducts performance evaluations and provides feedback to employees.
Assists in scheduling staff according to standards and forecasts occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget.
Analyzes and generates reports and communicates information to employees and appropriate departments.
Knowledgeable of hotel property, amenities, area attractions and transportation.
Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and qua...