Position Overview

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They emphasize department and product knowledge, provide information on product features, and are familiar with related items to sell an entire project. They greet, engage, and thank each customer in the department and provide basic service in adjacent departments. Focus is on customer service and solving customer needs.

Key Responsibilities

• Ensures Customer Satisfaction
  • Follow Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
  • Actively seek customers throughout the store and escort them to appropriate merchandise, regardless of department
  • Ask open‑ended questions about the customer’s projects to determine their needs and level of expertise
  • Promote services offered such as Special Services, Tool Rental, Pro De...