Summary:
Associate Tech Service Specialist is an independent and self-driven player in his field. Considered as an asset in a product team being able to solve a wide range of complex incidents and technical challenges while shifting focus from being reactive to becoming proactive.
Impact:
- Actively contributes to tasks in the product that focus on removal of waste, self-service, automation, correct immediate ticket routing etc.
- Active global collaboration within the product and if needed in the bigger organization. Shares knowledge and information, seeks to learn best practices.
- Takes ownership of tasks prioritized in the product.
- Takes a data driven approach when working on initiatives.
- Drives and facilitates agile ceremonies.
Knowledge:
- Hardware troubleshooting: Understanding of computer hardware components, peripherals, and troubleshooting techniques to diagnose and resolve hardware-related issues.
- Operating systems: Familiarity with differ...