Act as a single point of entry for all cases (both emails and calls) in Portuguese & English related to:
Credit and Underwriting activities, that include customer service support for providing credit line amounts, requests for increase and status.
Customer service activities that include support for disputes, account changes, merchant reimbursements and web/portal activities, customer service support for authorizations, billing management, and invoice processing.
Cash application and account receivables (A/R) management activities that include manual cash application, customer service support for providing invoices, end-user guidance for payment application via portal, and research.
Conducting effective communication with customers through income/outcome-bound calls and e-mails.
Managing customer inquiries, identifying customer needs, proposing solutions and alternative activities.