Launch your IT support career with Milestone Technologies as an Associate Technical Support Specialist. Engage in user support and gain hands-on experience across various technologies.
Milestone is seeking enthusiastic individuals eager to develop a foundational career in technical support. This role focuses on providing timely customer assistance with technology-related issues and requires adaptability and professionalism. Collaborate with teams to support a diverse range of enterprise technologies in a performance-driven environment.
Key Responsibilities:
• Manage user requests across multiple support channels
• Troubleshoot common technology issues for users
• Provide device support for desktops, laptops, and printers
• Assist with system configurations and account access
• Document support interactions and escalate critical cases
Requirements:
• Exposure to help desk operations or similar environments
• Familiarity with ticket management platforms like...