Primary responsible for performing the following tasks or activities:
Incident Management – triage, troubleshoot, resolve and when necessary escape IT-related issues that are reported by end‑users from supported ContiTech locations either via phone, email, chat or online ticket.
Request Management – monitor progress of escalated requests to other IT Support Groups and proactively chase assignees of the request to drive timely fulfillment of the request.
Access Provisioning – review, fulfill and when necessary escape IT‑access related requests submitted by end‑users from supported ContiTech locations (e.g. new hire access request, additional access request for existing end‑users).
Access Termination – review, terminate and when necessary escape IT‑access related requests submitted by end‑users from supported ContiTech locations (e.g. end‑user resignation or termination, access freeze for identified end‑users).