• Review and assess screening alerts in the payment system to determine appropriate resolution actions.
• Ensure alerts are handled in compliance with service level agreement, internal policies, regulatory requirements, and industry best practices.
• Document resolution decisions and escalate complex cases as necessary.
• Support the team in generating and analyzing KPIs related to alert processing efficiency and effectiveness.
• Contribute to development and refinement of internal procedures to enhance the efficiency of screening alert management.
• Collaborate with stakeholders, including compliance, risk management, and operations teams, to improve alert-handling processes.
• Participate in audits, reviews, and regulatory inquiries as required.

This is a fixed term contract ending September 30, 2026. 

Hours of work are 10:30am to 7:00pm Pacific Time.