Why is this role important Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service, demonstrate leadership by managing employees and effectively planning.
What you’ll do
Present themselves as a role model when providing efficient and courteous customer service.
Resolve and manage customer complaints effectively and according to established guidelines.
Demonstrate leadership by providing positive and effective resolution to customer and team member concerns.
Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.
Maintain ongoing communication with internal colleagues from various departments to improve overall business results.
Coordinate and communicate with company buyers on what items to purchase for a store’s inventory and supervise the activities of the stores merchandising efforts.