+ Ensure all guests receive a warm, professional, and memorable arrival, stay, and departure experience. + Maintain high levels of guest satisfaction by promptly addressing guest concerns, requests, and service recovery situations. + Actively engage with VIPs, IHG One Rewards members, airline crews, corporate guests, and long-stay guests. + Monitor guest feedback, online reviews, and guest satisfaction scores, implementing improvement plans where necessary. + Ensure compliance with Crowne Plaza and IHG brand service standards.
**Front Office Operations**
+ Assist in the management of all Front Office functions including: + Front Desk + Guest Relations + Concierge Services + Bell Services + Airport Representative and Transportation Coordination + Club Lounge operations (if applicable) + Ensure smooth shift operations and effective communication between shifts. + Support room inventor...