What you’ll do

Customer Service

+ Ensure execution of the Customer Experience and provides resolution for all customer concerns.

+ Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.


Operations

+ Demonstrates and follows up on execution of visual compliance standards, store maintenance and pricing standards.

+ Leads the implementation and execution of standard operating procedures (SOPs)

+ Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.

+ Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.

+ Ensures processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.

+ Creates e...