Take on a leadership role at East Coast Credit Union as an Assistant Manager, focusing on member solutions in a flexible location. Oversee support functions and ensure exceptional service delivery.
This position involves managing the Virtual Branch's second-level support and fraud services. You will lead a team, navigate complex member issues, and maintain regulatory compliance while enhancing service efficiency. Your aim will be to foster collaboration and continuous improvement within the team to meet our operational objectives.
Key Responsibilities:
• Lead and develop the Virtual Branch Specialists II team
• Monitor and analyze trends related to member services
• Oversee performance management and quality assurance
• Act as the escalation point for complex member interactions
• Recommend process enhancements for improved efficiency
Requirements:
• Bachelor’s Degree in Business Administration or Commerce
• Five years of relevant experience, including sup...