Ability to work flexible hours, including evenings, weekends, holidays
Hours of Operation: Monday-Saturday 9am-8pm, Sunday 10am-7pm
Job Summary
The Assistant General Manager provides leadership and mentorship to the Experience Guide team while ensuring the facility runs seamlessly, serving as the acting manager in the absence of the General Manager.
Responsibilities
Serve as a professional ambassador for the brand, leading by example in sales and guest service.
Act as manager in their absence by addressing guest service complaints and concerns.
Maintain excellent attendance and ensure accountability for transactional corrections and follow‑up.
Assist in training new Experience Guides and provide shift coverage during absences.
Act as a liaison between Experience Guides and the...