Maintain inter-departmental relationships to ensure seamless customer service.
Key Responsibilities
+ Assists the Front Office Manager in all aspects of their duties. + Assist Front Office Manager in execution of the management of staff. + Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition. + Monitor Front Office and particularly Guest Relations personnel, to ensure IHG members, known repeat guests and other VIPs receive special attention and recognition. + Control the availability of rooms, room types, accuracy of room counts and rate categories. + Maximize occupancy, revenue and average rate while maintaining high service standards. + Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to. + Turn away guests if occupancies deem it necessary ensuring no good-will is lost. + Liaise closely with ...