- Supervises Housekeeping staff to ensure prompt, courteous service
- Ensures VIPs and repeat guests receive special attention
- Coordinates with Front Office, Engineering, and Laundry for accurate room status
- Schedules and conducts regular inspections of rooms and areas
- Checks room condition and cleanliness; ensures repair/replacement as needed
- Monitors staff appearance, discipline, and efficiency; takes corrective action
- Follows up on meeting agendas and department updates
- Ensures staff know in-house facilities to assist guests
- Maintains communication with Executive Housekeeper
- Oversees outside contractors for compliance
- Controls usage of guest supplies
- Assists with procedures: lost & found, keys, safety, and emergencies
- Supports spring cleaning and routine programs
- Acts on behalf of Executive Housekeeper when assigned
- Coordinates manpower planning with HR
- Assists in department budget planning with Finance