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The Assistant Call Center Managers primary function is to coach, train and develop collectors into strong negotiators while providing an excellent customer experience.
The Assistant Manager must be able to effectively motivate collectors, to ensure high morale, and be able to achieve monthly goals.
**Essential Job Duties & Responsibilities**:
- Monitor, train and develop collectors to maximize results while ensuring all policies and procedures are followed.
- Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores.
- Motivates collectors to achieve success and creates a team atmosphere.
- Audits collection activities to ensure maximum results...