Job Summary:
The Local Network Lead provides support to the Assistance Center Provider Acquisition Teams and is responsible for determining the best solution for complex rescues when the initial in-network provider search process is unsuccessful.
This role serves as an escalation contact for provider acquisition team members and team leads within the assistance center and is accountable for ensuring an independent service provider is secured in a cost-beneficial and timely manner.
The Local Network Lead demonstrates a strong working knowledge of Allstate Roadside's business and Network of independent service providers and leverages a strong cross-functional partnership with the Allstate Roadside Network team, Provider Acquisition Strategy Leader, and vendor managers for a successful provider acquisition program.
Key Responsibilities:
- Serves as an escalation point for the Provider Acquisition Team agents and Team Leads during the provider search and dispatch pro...