Australian Citizens residing in Australia only respond.

Job details

ACIC requires a Service Design Analyst to design end-to-end digital services for criminal intelligence systems that meet user needs while aligning to organisational capabilities, policies, analytics platforms and strategy. Applies human-centred design (HCD) methods – user research, persona development, journey mapping, service blueprinting and usability evaluation – to create services that are accessible, operationally viable and effective for intelligence practitioners and partner agencies.

Key duties and responsibilities

The Service Design Analyst will:

• Plan and facilitate user research activities (contextual interviews, observation, co-design workshops, usability testing) with intelligence practitioners, operational police and partner agency users.
• Synthesise research into personas, empathy maps, needs statements and insight reports for delivery a...