Where Work Meets Adventure
The Applications Support Senior Analyst within Fixed Income Financial & Securitization (F&S) organization is responsible for production support of multiple applications used across Fixed Income F&S business at Citi. This role provides day‑to‑day availability and communicates status updates to business users while working on project tasks that improve system stability, efficiency, and effectiveness.
The Analyst works closely with teams in Mississauga, New York, London, Belfast, Singapore, Sydney, and Hong Kong to support the 24/7 operation of Fixed Income applications. Responsibilities include incident and problem management, root‑cause analysis, escalation, prioritisation, capacity planning, resiliency/failover projects, and monitoring enhancements via SRE and JIRA. The role also performs change management, application deployment, and onboarding of new application components.