Systems Analysis & Design

Partner with business stakeholders to analyze workflows, gather requirements, and translate them into functional and technical specifications for Microsoft Dynamics and integrated systems.

Maintain accurate documentation including data models, data field mappings, process flow and system architecture, and across ERP (D365 Business Central), Field Service (D365). and connected platforms.

Identify process inefficiencies and opportunities for optimization, including opportunities to leverage Power Platform, and AI-driven enhancements

Configure and support D365 Business Central and D365 Field Service, ensuring seamless operations.

Build and maintain workflow automations using Power Automate and develop basic Power Apps to support business needs.

Manage configuration updates including workflows, approval processes, ...