Serve as an Application Support Specialist within Sales Technology. Ensure optimal performance of our Sales Portal through diligent monitoring, support, and continuous improvement efforts.
Reporting to the Sales Technology Leadership Team, your responsibilities will include delivering application support and enhancing user experience. With 3-5 years of relevant experience, your expertise in troubleshooting and SaaS platforms will empower you to manage user accounts, oversee change requests, and ensure compliance with security standards. Your strong communication skills will be vital in liaising with different operational areas.
Key Responsibilities: • Provide support for the Sales Portal applications • Administer user accounts and monitor daily operations • Conduct root cause analysis for incident resolution • Ensure compliance with internal policies • Maintain documentation and knowledge solutions