Mexico City, Mexico**Key Responsibilities**:
- **Bug Management**: Review and analyze bug reports submitted through JIRA and ServiceNow.
Assess the validity of reported issues and prioritize them based on impact and urgency.
- **Troubleshooting & Fixing**: Replicate reported issues to understand the root cause, troubleshoot solutions, and implement fixes or enhancements as needed.
- **Collaboration**: Work directly with the development team to communicate findings, provide updates, and ensure alignment on bug resolutions and improvements.
- **Documentation**: Maintain accurate and detailed documentation of bug reports, fixes, and enhancements.
Contribute to building and updating knowledge bases using Confluence or similar tools.
- **Application & Database Interaction**: Navigate and query databases using SQL, and work with data logs to support troubleshooting and resolution.
Experience with Oracle and DB2 is a plus.
- **Tool Utilization**: Utilize...