Join as a Junior Tier 2 Application Support Engineer, focusing on advanced troubleshooting and log analysis to enhance enterprise applications. Leverage your skills in automation and AI-driven tools for greater efficacy.
This role is essential for ensuring timely resolutions and system stability, acting as a vital escalation point. Your responsibilities include performing root cause analysis, cooperating with cross-functional teams, and identifying uses for AI to automate support tasks. A solid understanding of web applications, SQL, and API functions will enhance your performance.
Key Responsibilities:
• Act as escalation point for Tier 1 tickets
• Utilize monitoring tools and logs for incident triaging
• Collaborate with development and vendors for issue resolution
• Automate repetitive tasks with scripts and AI tools
• Participate in problem management initiatives
Requirements:
• Bachelor’s degree in IT, Computer Science, or related field
• 1–2 years of...