L1/L2 Job Description and Daily Support/New Project Mode

The SAP L1/L2 Support Engineer is responsible for providing first-line technical support for SAP systems. This role involves monitoring system health, troubleshooting basic issues, and escalating complex problems to higher-level support teams. The ideal candidate will have a strong understanding of SAP landscapes and a passion for ensuring system stability and user satisfaction.

Responsibilities

• Incident Management: Receive, triage, and resolve L1/L2 modules.
• System Monitoring: Monitor system performance and logs to identify and address potential issues proactively.
• Collaboration: Work closely with L3 engineers and business teams to ensure timely resolution of issues.
• User Support: Assist end-users with basic SAP system inquiries and provide training when needed.

Qualifications & Skills

• Experience: 1-3 years of experience in SAP su...