L1/L2 Job Description and Daily Support/New Project Mode

L1/L2 Job Summary ：

The SAP L1/L2 Support Engineer is responsible for

providing first-line technical support for SAP systems.

This role involves monitoring system health, troubleshooting

basic issues, and escalating complex problems to

higher-level support teams.

The ideal candidate will have a strong understanding

of SAP landscapes and a passion for ensuring system

stability and user satisfaction.

L1/L2 Key Responsibilities ：

Incident Management: Receive, triage, and resolve L1/L2

support tickets for SAP systems (e.g., SD,MM, FICO etc.

modules).

System Monitoring: Monitor system performance and logs

to identify and address potential issues proactively.

Collaboration: Work closely with L3 engineers and

business teams to ensure timely resolution of issues.

User Support: Assist end...