Are you a bilingual IT support professional with an active Secret Clearance looking for a prime contract in Downtown Ottawa? Do you have a knack for crushing ticket backlogs and navigating Government of Canada corporate applications seamlessly? Do you want to step away from hardware deployments, laptop imaging, and printer jams to focus 100% on application and information management support? .... If you answered yes, Randstad has the perfect exclusive opportunity for you!
We are actively seeking a Helpdesk Specialist (IM Support) for an exclusive 6-month contract with a high-profile federal government dept. In this role, you will serve as a critical, client-facing resource dedicated to stabilizing Information Management (IM) Operations and aggressively reducing a ServiceNow ticket backlog. You will act as the go-to corporate application expert for internal users, guiding them through system tools and ensuring data is managed according to governance standards.