Explore a pivotal role as an Application Support Analyst within our Trading IT team. Support a diverse portfolio of applications and bridge the gap between users and technical teams.

We are seeking an experienced Application Support Analyst to maintain seamless operations of our production systems in a high-stakes commodities trading environment. Ideally, you possess over six years of IT experience, including five specifically in application support. Your communication skills and ability to manage issues are essential as you tackle user queries and escalate complex problems for resolution.

Key Responsibilities:
• Provide second line support to end users
• Ensure operational availability of production systems
• Address user queries promptly and accurately
• Escalate technical issues to IT teams
• Maintain critical system data and documentation

Requirements:
• Bachelor’s or Master’s in a numerate discipline
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