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Application Support Analyst 1 (Customer Service)

Hospitality Full Benefits Career Growth
Company

BlackLine

Location

Mexico, Mexico

Posted

June 03, 2026

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About This Opportunity

Responsibilities

  • Handle incoming customer support inquiries, performing troubleshooting using various resources and escalating issues to senior analysts as needed.
  • Coordinate with customers to determine functional requirements and provide technical solutions.
  • Analyze data to support proposed projects, business cases, and system requirements.
  • Coordinate with customers and/or technical staff to resolve issues with software applications.
  • Use accepted project management, application development, and documentation standards and processes.
  • Test, implement, document, and maintain software applications.
  • Work as a member of a team and provide support for applications.
  • Use formal development methodology to assure that risks to security and business process integrity are identified and mitigated.
  • Gather customer information and determine issues by analyzing symptoms and uncovering underlying prob...