Req ID:

We are currently seeking an Application Maintenance and Support (L2) professional to join our team in Guadalajara, Jalisco (MX-JAL), Mexico.

Responsibilities

• Actively provide support for resolution of L2 issues with detailed analysis.
• Help in code fixes and rigorous testing where required.
• Support product servers and clients on cutting‑edge platforms.
• Contribute to continuous improvement and continuous delivery initiatives.
• Work collaboratively with team members and provide technical feedback and support to Development teams.
• Perform detailed RCA of issues in production and implement corrective actions.
• Validate collaboration and communication skills, leading in a global environment.

Qualifications

• 3+ years of relevant experience in application maintenance and support (L2).
• Strong knowledge of Unix.
• Strong writing SQL queries.
• Knowledg...