Transform customer onboarding experiences at AppDirect as a PartnerStack Onboarding Expert. Engage with clients to ensure smooth transitions and effective solutions.
The PartnerStack Onboarding Expert at AppDirect is responsible for managing and coordinating customer onboarding projects. You will guide clients from kickoff through launch, training them on platform features and documenting key processes. Creativity in finding solutions and understanding customer needs will be central to your role.
Key Responsibilities:
• Become an expert on the features of PartnerStack
• Oversee onboarding projects from initiation to launch
• Provide training and support on platform capabilities
• Document decisions for guiding future client choices
• Conduct thorough discovery of partner goals and pain points
Requirements:
• Experience in project coordination or related functions
• Strong focus on improving processes for client value
• Solid understanding of SaaS busine...