At Citi, we’re passionate about building and maintaining highly reliable APIs that solve critical customer problems. We support mission-critical systems, empowering our customers with a rich feature set, high availability, and stellar performance levels to pursue their financial transactions. As we continue to expand our API scope and capabilities, we are seeking an experienced and dedicated API Production Support Engineer with complete hands-on responsibilities to ensure the operational excellence and continuous improvement of our API ecosystems. This role requires an individual who brings fresh ideas, demonstrates a unique and informed viewpoint on API reliability, and enjoys collaborating with cross-functional teams to develop real-world solutions and ensure positive user experiences at every interaction. Our ultimate goal is to build proactive and predictive operational strategies, including leveraging intelligent automation, to avoid customer impacts.