Overview

The Content Editor within MS (Member Services) will be responsible for creating and managing Support Center content (FAQs) for several sites using material gathered from different sources throughout the organization, advocating for overall accuracy, quality, effectiveness, and consistency (in strategy, message, tone, style, etc.).

The Content Editor will rely on analytics to guide the content management process in the corporate brand guidelines to create consistency in the voice and tone of agent communications. This role conducts monthly audits of Knowledge Management (KM) articles available externally to consumers and Distributors and is pivotal in driving consistency across the organization by keeping a pulse on what is being presented globally.

The Content Editor is also responsible for training and advising different teams on usage and best practices of Salesforce Knowledge and the company’s brand voice and tone.

Responsibilities