As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands‑on support at the station to ensure our customers receive their packages on time, as promised. 100% in person in Rio de Janeiro – RJ.

This role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders—it’s about ensuring we put smiles on customers' faces.

This is an on‑site position with a 5x2 schedule, including weekends and holidays.

Responsibilities

• Communicating with customers directly in person, as well as via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and treating every customer with respect
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and respond...