Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses.
We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge.
For our people—Kyndryls—that means doing purposeful work that powers human progress.
Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role Key Responsibilities
1) Incident Management and Dispatching (AMS / Dispatcher) Receive, log, and classify incidents and service requests within the AMS service related to the assigned SAP module ( MM or FI or SD ).
Perform initial triage to identify incident type, affected process, business impact, and priority.
Resolve Level 1 and selected Level 2 functional incidents within the defined scope.
Correctly route and escalat...