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AMER Flight Deck Product Support Lead

Hospitality Full Benefits Career Growth
Company

NAVBLUE

Location

Waterloo, Canada

Posted

March 23, 2026

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About This Opportunity

Job Summary:

NAVBLUE is a trusted partner for over 500 customers worldwide, providing Flight Operations solutions and services to airlines.


NAVBLUE is looking for a Product Support Lead responsible for the quality of the support provided by NAVBLUE on the cluster of Flight Deck products. The ultimate goal is to ensure a high level of Customer Satisfaction.

Key Responsibilities:


For the assigned Products Cluster, the Product Support Lead is responsible for:

  • The performance and the quality of the support provided to customers by L1/L2 support teams across the AMER (North America and South America) region for the Flight Deck cluster of products (Mission+, Dispatch+, Flysmart, and more)

  • Being the focal point of escalation for a family of products within the L2 teams

  • Supporting the Principal Support Manager (PSM) in the prioritization of the issues reported by the Customers to be addressed by L3 teams

    • ...