Job Summary
The Sr Consultant provides accurate long range forecasts and staffing models to optimize customer experience and business needs.
Fully support service level agreements across various clients, products, and programs.
The operation is 24x7x365.
Key Responsibilities
- Provide accurate volume forecasting models at 30, 60, 90 day intervals (45 day lock) based upon business momentum and reflect anticipated volume fluctuations.
This includes a global and site appropriate forecast model including assessment of business capacity and training needs, and making recommendations to ensure an overall optimized environment.
- Must accommodate varying servicing models based upon client specification, call type, and technology suite
- Secure proper staffing globally and at site/client levels through ongoing and interactive communication
- Lead the analysis and implementation of service recovery in support of client needs, financial targets, and process...