**Basic Infomation**
Department:
Alibaba Group
Degree:
Bachelor
Work Experience:
3 year
1. Process monitoring: Responsible for closed-loop monitoring (FM, LM, return), timely detection of abnormal conditions and delays in transportation, promotion and monitoring of supplier improvement; 2. Quality improvement: set up a monthly/Weekly/Daily logistics quality monitoring system, close-loop overdue packages in time, and complete the follow-up of lost parts and overtime claims; 3. Billing exception optimization: verify the billing exception, analyze the cause of the exception and solve the billing exception problem. Drive claims resolution process improvements with operators, monitor refund process to reduce losses. 4. data monitoring and optimization: the establishment of cost-effective monitoring reports, timely detection of cost and timeliness anomalies, and coordination with suppliers for cost optimization; 5. Team building: Responsible for building a team, undertak...