Japan CRM strategy & ownership: Own the Japan CRM vision, roadmap, and operating model aligned to the Rare Disease commercial strategy, improving HCP engagement and commercial execution.
Global CRM liaison: Act as the primary Japan point of contact to Global CRM, aligning on standards, governance, releases, and best practices while ensuring local needs are represented.
CRM migration leadership: Lead Japan-side planning and execution for the future CRM migration, ensuring continuity of business operations, data integrity, and strong user adoption.
You will be responsible for:
Define and execute Japan CRM roadmap: Translate business priorities into a structured backlog, requirements, and delivery plan, balancing global standards with Japan market needs.
Manage Japan CRM operations: Oversee day-to-day CRM management (user access/roles, issue triage, enhancements, release readiness) and drive continuous...